Frequently Asked Questions

Send money online
How do I send money to India with UPI? How do I send money online? How long does it take to send money online? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Western Union agent locations Estonia
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Identity verification
How do I verify my identity? What are the acceptable documents for identity verification? Why do I need to verify my identity when sending money online? View all questions →
Frequently asked questions
How do I find out if my money has been sent? How do I find out if a money transfer is available for pickup? How do I pick up a money transfer? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
How can receivers register in Jamaica? Does it cost anything to register at Western Union’s website? How do I update my email address in my profile? View all questions →
Receive money
How do I pick up a money transfer? How can my receiver get the money? What does my receiver need to pick up the money transfer? View all questions →
Send money to a mobile phone
What if the sender gives an incorrect mobile number for the receiver? Which countries can receive money sent online by mobile phone? Can money be sent to any mobile phone? View all questions →
Consumer Protection
How do I find out if my money has been sent? View all questions →
Help with current and past transfers
How do I report an issue on the website or the app? If I sent money to a bank account, how can I check my transfer status? Will I be notified if my transfer is delayed? View all questions →
Send Money
How can I send money with Western Union? View all questions →
Western Union® agent locations
How do I find a Western Union agent location? When are Western Union services available? What are Western Union agent locations? View all questions →