Frequently Asked Questions

You’ll need to verify your identity to send 1,000 EUR or more. After your identity has been verified, you can send up to 5,000 EUR per transfer.

To verify your identity, please do the following:

1. Log in to your Western Union profile. If you don’t have a profile yet, create one.
2. Select Profile at the top right and choose Start verification now.
3. Then select Verify by letter. A letter with a coupon will be sent to your residential address by regular mail.
4. After receiving the letter, approach a Post Office with the coupon and your ID document. At the Post Office a KYC check will be performed, they will fill out the Form for Identification, and send it to us.

You do not need to send any documents to us via post or email. Simply take the coupon and your ID to the Post Office for the KYC check. The Post Office will handle the rest. For any enquiries, the post officer can contact us at ID@westernunion.com.

You can provide any of the following documents to verify your identity:

• Your passport
• Your EU or EEA issued national ID
• Your Estonian driving license

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period. Here is how it works:

Step 1: Log in with your e-mail address and password, open your profile or start a money transfer and choose ‘Start verification’. You will then receive a letter from us.

Step 2: Follow the directions in the letter and collect your documents

Bring the letter and your passport or European driving licence (plastic card only), or EU national identity card to an official Estonian Post Ltd. location.

Step 3: Go to the post office

– Present the letter and your ID to the postal clerk.

– The post office will send all documents to us.

Step 4: Check your ID status

You can log in to your Western Union profile to check your status anytime. When it’s finished, we will email you a confirmation.

For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period. Here is how it works: